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Terms & Conditions

Last updated: February 2026

1. General information

This website is operated by DIGITAL LEADERSHIP SRL, a company registered in Romania, with its registered office at Dezmir, Apahida Commune, Viorelelor Street, no. 17A, Cluj County, Romania, Tax ID (CUI) 38585123, Trade Registry No. J12/6715/2017. Website: https://generativa.ro Email: contact@generativa.ro Commercial brand: GENERATIVA By accessing and using this website, you accept these Terms and Conditions in their entirety. If you disagree with any of the provisions below, please do not use this website.

2. Description of services

GENERATIVA offers artificial intelligence services for businesses, including: • Business process automation with AI agents. • Conversational virtual assistants (voice, chat, email). • AI integrations with existing systems (CRM, ERP, booking, ticketing). • Process audit and consulting for AI implementation. • Subscription plans (monthly or annual) with indicative specifications presented on the website. The information and prices presented on the website are for informational and indicative purposes and do not constitute a binding offer. The specific terms, exact features, delivery timelines and final price of the services will be established through individual contracts.

3. Intellectual property

All elements of this website, including but not limited to design, texts, graphics, logos, images, source code, animations and database structure, are the property of DIGITAL LEADERSHIP SRL or are used under license and are protected by Romanian and international copyright and intellectual property law. Reproduction, distribution, modification or use of the content without prior written consent from DIGITAL LEADERSHIP SRL is prohibited.

4. Website usage

You agree to use this website in accordance with applicable laws and these Terms and Conditions. The following is prohibited:
  • Using the website for illegal or unauthorized purposes.
  • Attempting unauthorized access to systems, servers or databases.
  • Transmitting content containing viruses, malware or other harmful programs.
  • Collecting personal data of other users without their consent.
  • Interfering with the normal operation of the website.
  • Reproducing, copying or distributing website content without written consent.

5. Contact form

By submitting a message through the contact form, you confirm that: • The information provided is true and accurate. • You are at least 18 years old or have the consent of a legal guardian. • You agree to the processing of your data in accordance with our Privacy Policy. We reserve the right not to respond to messages containing offensive content, spam or irrelevant requests.

6. Service requests

By completing and submitting the order form on the website, the user initiates a pre-contractual dialogue with GENERATIVA. Submitting the form constitutes a service request and does NOT represent a binding offer, a payment commitment or a contract. Key aspects:
  • The order form generates a unique reference (e.g., ORD-2026-0001) solely for internal tracking of the request. This reference does NOT represent a contract confirmation or a delivery commitment.
  • No payment is requested or processed upon form submission. Prices displayed on the website are indicative and informational.
  • The final price, exact features, delivery timelines and all service conditions will be established through an individual contract, negotiated and signed by both parties.
  • GENERATIVA reserves the right to accept or decline any request, without being obligated to justify its decision.
  • The request does not create obligations for either party until an individual contract is signed.

7. Protection against abusive requests

GENERATIVA reserves the right to refuse processing of requests that:
  • Contain false, incomplete or misleading information.
  • Are submitted repeatedly with the intent to overload our system or team.
  • Constitute spam or are automatically generated by bots.
  • Do not reflect a genuine intention to use our services.
  • Violate any of the provisions of these Terms and Conditions.

8. Limitation of liability

The website is provided "as is", without warranties of any kind, express or implied. DIGITAL LEADERSHIP SRL is not responsible for: • Temporary interruptions in website operation. • Data loss caused by technical issues. • Content of external websites we reference (external links). • Decisions made based on information presented on the website. • Indirect, incidental or consequential damages resulting from website use. Our total liability shall in no case exceed the amount paid by the user for contracted services (if any).

9. External links

The website may contain links to third-party websites. We have no control over the content or privacy practices of these sites and assume no responsibility for them. We recommend reading the privacy policies of each site you visit.

10. Applicable law and jurisdiction

These Terms and Conditions are governed by the laws of Romania. Any dispute will be resolved amicably. If an agreement cannot be reached, the dispute will be submitted for resolution to the competent courts in Cluj-Napoca, Romania. Applicable legislation: • Regulation (EU) 2016/679 (GDPR) • Law no. 190/2018 (Romanian GDPR implementation law) • Law no. 365/2002 (Electronic commerce law) • Government Emergency Ordinance no. 34/2014 (Consumer rights) • Romanian Civil Code

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes take effect from the date of publication on the website. Continued use of the website after publication of changes constitutes acceptance of the new terms. We recommend periodically checking this page.

12. Contact

For any questions regarding these Terms and Conditions: DIGITAL LEADERSHIP SRL Address: Dezmir, Apahida Commune, Viorelelor Street, no. 17A, Cluj County, Romania Email: contact@generativa.ro Tax ID (CUI): 38585123 | Trade Registry: J12/6715/2017