Building the future of customer communication
How was GENERATIVA born?
It all started with a simple question: Why does a dental clinic lose new patients just because reception closes after 6 PM?
We've spent years building systems that connect people with the right information, at the right time. We've seen how well-built technology can change the course of a business, and we learned that the best solution is the one people never notice, because it simply works.
And we noticed a paradox. Excellent businesses, dedicated doctors, restaurants with wonderful food and mechanics people trust were all losing customers for one reason: they couldn't answer the phone after hours.
It wasn't their fault. It was a human limitation that technology can solve.
That's how GENERATIVA was born: from the conviction that every business deserves a virtual assistant that never sleeps, never gets tired, and treats every customer with patience and professionalism.
What is GENERATIVA's mission?
We create virtual assistants that give your customers the experience they deserve: fast, professional responses at any hour. Not because AI is trendy, but because every customer deserves better than a voicemail.
How do we approach each project?
Three principles that guide every project
Why GENERATIVA?
In a market full of AI buzzwords, here's what sets us apart
Our Promise
Frequently asked questions about GENERATIVA
GENERATIVA is an AI automation agency based in Romania, specialised in voice and chat assistants that respond to customers 24/7. We offer two core services: virtual assistants (voice, WhatsApp, email, with CRM and calendar integration) and internal process automation (documents, reporting, monitoring). We serve dental clinics, medical offices, beauty salons, auto repair shops, restaurants and multi-location networks.
GENERATIVA was founded by Romanian entrepreneurs with solid experience in software development and automation. Our team has built digital systems that connect people and companies around the world, from local startups to multinationals across Europe and the US. We now channel this experience into creating virtual assistants that help Romanian businesses never miss a customer.
On standard setups the subscription usually falls between €100 and €650 per month, depending on how many minutes the virtual assistant talks, which channels it answers on and which systems we connect it to. Setup is part of the subscription, not a separate invoice. Custom projects also carry an implementation cost, agreed in the written offer. The pricing calculator on the site shows the range for your business.
We focus on businesses that frequently interact with customers: dental clinics and medical offices (appointments, confirmations, emergencies), beauty salons and SPAs (bookings, rescheduling), auto repair shops (reception, work status updates), HoReCa (restaurant reservations, orders, inquiries), retail and multi-location networks. Our virtual assistants speak Romanian naturally and understand the specifics of each industry.
The process takes between two and eight weeks and has 4 stages: (1) Free 30-minute analysis: we understand your business, interaction volume and existing systems. (2) Configuration: we train the virtual assistant with information specific to your business. (3) Testing: we launch it and monitor every conversation. (4) Continuous optimisation: we monitor performance and adjust based on real data.
Yes, GENERATIVA fully complies with the General Data Protection Regulation (GDPR). All data is processed and stored within the European Union. We only collect strictly necessary data with explicit user consent. We maintain a transparent privacy policy and respect rights to access, rectification and deletion.
Three things set us apart: (1) Local market focus: our virtual assistants speak natural Romanian, not translated from English. (2) Demo before promises: we don't ask you to trust us blindly, we show you live how it works before you pay. (3) Partner, not vendor: we don't disappear after implementation, we continuously monitor and optimise.
Ready to stop losing customers?
A 30-minute conversation is all it takes to see if we're a good fit. No sales pitch, no pressure.