Sub-processors

Last updated: 13 October 2026

For the virtual assistants we build and operate, we use the providers below, grouped by category. The named list is part of the data processing agreement and is available on request.

  • Server provider

    Purpose

    Runs the virtual assistant, real-time communication, the knowledge base and notification workflows

    Location and safeguards

    Germany (EU); not applicable

  • Telephony provider

    Purpose

    Phone number, call and transfer routing

    Location and safeguards

    Ireland (EU); not applicable

  • Same provider, for WhatsApp messages

    Purpose

    WhatsApp conversations and notifications to the client team

    Location and safeguards

    United States; binding corporate rules and standard contractual clauses

  • WhatsApp Business platform

    Purpose

    Delivery of WhatsApp messages

    Location and safeguards

    EU, with possible processing outside the EU; standard contractual clauses

  • Speech recognition and synthesis provider

    Purpose

    Speech-to-text and the assistant voice, in real time, without data retention

    Location and safeguards

    EU (dedicated endpoint); US entity; standard contractual clauses and a transfer impact assessment

  • Language model provider

    Purpose

    The virtual assistant replies

    Location and safeguards

    EU (EU data zone); not applicable

  • Database provider

    Purpose

    Conversations, summaries, records and accounts in the admin platform

    Location and safeguards

    Frankfurt, Germany (EU); not applicable

  • Platform hosting provider

    Purpose

    Hosting of the admin platform

    Location and safeguards

    Frankfurt, Germany (EU); not applicable

  • Email provider

    Purpose

    Platform emails (accounts, invitations, notifications), without conversation content

    Location and safeguards

    France (EU); not applicable

Provider or categoryPurposeLocation and safeguards
Server providerRuns the virtual assistant, real-time communication, the knowledge base and notification workflowsGermany (EU); not applicable
Telephony providerPhone number, call and transfer routingIreland (EU); not applicable
Same provider, for WhatsApp messagesWhatsApp conversations and notifications to the client teamUnited States; binding corporate rules and standard contractual clauses
WhatsApp Business platformDelivery of WhatsApp messagesEU, with possible processing outside the EU; standard contractual clauses
Speech recognition and synthesis providerSpeech-to-text and the assistant voice, in real time, without data retentionEU (dedicated endpoint); US entity; standard contractual clauses and a transfer impact assessment
Language model providerThe virtual assistant repliesEU (EU data zone); not applicable
Database providerConversations, summaries, records and accounts in the admin platformFrankfurt, Germany (EU); not applicable
Platform hosting providerHosting of the admin platformFrankfurt, Germany (EU); not applicable
Email providerPlatform emails (accounts, invitations, notifications), without conversation contentFrance (EU); not applicable

Changes and notices

Before adding or replacing a sub-processor, we notify each client by email at least 30 days before the change takes effect. The client may object on reasonable grounds, within the period set out in the contract, at dpo@generativa.ro.

Change history

  • 13 October 2026 (effective 13 October 2026): First publication of the list on the website.

Contact

Questions and objections: dpo@generativa.ro. DIGITAL LEADERSHIP SRL, Tax ID (CUI) 38585123.

Legal documents