AI call center: an AI voice agent instead of a call centre
An AI call center built on a virtual assistant (AI voice agent). It answers your customers' calls and messages at any hour. It passes on only what needs a person.
You will talk to Mara, the virtual assistant of GENERATIVA, powered by artificial intelligence. This conversation is recorded. How we use artificial intelligence
Where do customers get lost on the phone?
Customers call at peak hours, after hours and at weekends. An in-house call centre means shifts, hiring and training; an outsourced one does not know your company. The result is the same: people waiting on the line, or hanging up.
Which companies is the call centre alternative right for?
For companies that pay for a call centre today, in-house or outsourced. And for those whose front desk cannot keep up at peak times.
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Outsourced call centre
The assistant answers from your company's rules and documents. Anything that needs a person goes to your colleagues.
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In-house call centre or front desk
It takes the repetitive calls and the bookings, at any hour and with no shifts. Your team stays on the cases that need a person.
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Multi-location businesses
One assistant for all locations, with each one's hours and services.
What does the virtual assistant do?
It answers, books, hands off to the right colleague and leaves you a summary after every conversation. You see it all in your platform.
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It knows everything your company knows.
It answers strictly from manuals, catalogues, price lists and procedures.
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It sees the request through.
It books into the calendar, takes pre-bookings, collects quote requests and notes who needs a call back.
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It knows when to hand over.
When a person is needed, it transfers the call to the right colleague, according to your schedule, with a fallback number.
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It is on every channel.
Phone, WhatsApp, website chat and Facebook Messenger, with the same rules everywhere.
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It connects to your systems.
Calendar, CRM, your own applications through an API, email and WhatsApp notifications.
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You see everything that happens.
Every conversation, with transcript, summary and outcome, in a dashboard. You can download the call log and the written conversations at any time, in one file.
Virtual assistant or traditional call centre?
In short: the assistant takes the calls that repeat. Your people stay on what needs a person.
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Availability
- Traditional call centre
- shifts, opening hours
- Generativa virtual assistant
- 24/7, every call answered immediately
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Simultaneous calls
- Traditional call centre
- as many as there are operators
- Generativa virtual assistant
- all at once
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Knowing your company
- Traditional call centre
- depends on training
- Generativa virtual assistant
- answers from your own documents
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Languages
- Traditional call centre
- as many as the operators speak
- Generativa virtual assistant
- over 60
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Complicated situations
- Traditional call centre
- handled by an operator
- Generativa virtual assistant
- transferred to the right colleague
| Criterion | Traditional call centre | Generativa virtual assistant |
|---|---|---|
| Availability | shifts, opening hours | 24/7, every call answered immediately |
| Simultaneous calls | as many as there are operators | all at once |
| Knowing your company | depends on training | answers from your own documents |
| Languages | as many as the operators speak | over 60 |
| Complicated situations | handled by an operator | transferred to the right colleague |
How do we build a virtual assistant for your company?
From the first conversation to launch usually takes 2 to 8 weeks, depending on complexity and integrations.
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We understand how requests arrive today
We listen to calls, read the frequently asked questions and see where customers are lost.
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We build it on your rules
Opening hours, prices, what it may promise and what it may not, and when it hands over to a person.
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We test it before launch
Automated tests across dozens of situations, including attempts to make it invent answers or step out of its role.
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We run it and keep improving it
We follow real conversations and adjust the assistant as new situations come up. All of the assistant's activity is visible in your company's dedicated platform.
Where does your customers' data go?
The server that takes the calls and conversations is run by us, in Germany. Speech recognition and voice synthesis go through a dedicated endpoint in the European Union operated by a US provider, under standard contractual clauses. The language model runs in an EU data zone, and the database is hosted in the EU, in Frankfurt. WhatsApp messages go through Meta and Twilio. Under the EU AI Act, the GENERATIVA standard is that the assistant says in its first sentence that it is powered by artificial intelligence. The full list of providers is public.
Frequently asked questions about the call centre alternative
Does it replace the call centre completely?
It takes the repetitive questions, bookings and simple requests. Anything that needs a person reaches your colleagues, with the context of the conversation.
What happens if the assistant does not know the answer?
It says so openly and either transfers the call or notes the request so someone can call back.
Can I keep my current phone number?
Yes. You forward calls (always, outside opening hours or when busy) to the assistant's number, and your own number stays the same.
How much does it cost?
It depends on volume and on what the assistant has to do. See an estimate in the price calculator.
Where is the data?
The assistant's server is run by us, in Germany. Speech recognition and voice synthesis go through a dedicated EU endpoint of a US provider, under standard contractual clauses, the language model runs in an EU data zone, and the database is in the EU. WhatsApp messages go through Meta and Twilio. See the list of providers.
Talk to us
Tell us briefly how your company handles calls today and we will get in touch.
Phone
+40 757 532 054Schedule
Monday to Friday, 9:00 to 18:00