AI voice agent for inbound calls to your business
A virtual assistant (AI voice agent) answers the company phone when you cannot: it books appointments, takes the details and sends you the summary on the spot.
You will talk to Mara, the virtual assistant of GENERATIVA, powered by artificial intelligence. This conversation is recorded. How we use artificial intelligence
What happens to the call you cannot answer?
You are with a customer, in the workshop or in a meeting, and the phone rings. A customer who gets no answer calls the next business on the list.
What does the assistant do on the phone?
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Answers immediately
Calls are picked up, at any hour.
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Books straight into the calendar
The customer ends the call with the appointment made.
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Takes the details and the reason for the call
You know straight away who called and why, before you call back.
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Sends you the summary
By email or WhatsApp, right after the call.
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Transfers what is urgent
Calls that need a person reach you.
How do we build a virtual assistant for your company?
From the first conversation to launch usually takes 2 to 8 weeks, depending on complexity and integrations.
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We understand how requests arrive today
We listen to calls, read the frequently asked questions and see where customers are lost.
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We build it on your rules
Opening hours, prices, what it may promise and what it may not, and when it hands over to a person.
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We test it before launch
Automated tests across dozens of situations, including attempts to make it invent answers or step out of its role.
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We run it and keep improving it
We follow real conversations and adjust the assistant as new situations come up. All of the assistant's activity is visible in your company's dedicated platform.
Where does your customers' data go?
The server that takes the calls and conversations is run by us, in Germany. Speech recognition and voice synthesis go through a dedicated endpoint in the European Union operated by a US provider, under standard contractual clauses. The language model runs in an EU data zone, and the database is hosted in the EU, in Frankfurt. WhatsApp messages go through Meta and Twilio. Under the EU AI Act, the GENERATIVA standard is that the assistant says in its first sentence that it is powered by artificial intelligence. The full list of providers is public.
How much does it cost?
The price depends on call volume and on what the assistant has to do. The calculator gives you an indicative range straight away. You share your contact details only if you want a quote.
Frequently asked questions about the AI voice agent for inbound calls
What happens to calls outside opening hours?
The assistant answers just as it does during opening hours: it takes the caller's details and the reason for the call, and the summary reaches you by email or WhatsApp. Anything urgent can be transferred to you, following the rules set up together.
Can it book straight into my calendar?
Yes. It books directly into the company calendar, following the rules set up together with you.
Can I keep my current phone number?
Yes. You forward calls (always, outside opening hours or when busy) to the assistant's number, and your own number stays the same.
How much does it cost?
It depends on volume and on what the assistant has to do. See an estimate in the price calculator.
Talk to us
Tell us briefly how your company handles calls today and we will get in touch.
Phone
+40 757 532 054Schedule
Monday to Friday, 9:00 to 18:00