What is a virtual phone assistant?

It is software that answers your company's phone instead of a person. It speaks Romanian, asks what the caller needs, gives the information you prepared for it, books an appointment or takes a message for your team. Callers are told from the start that they are speaking with a virtual assistant.

How much does a virtual assistant cost?

Usually between €100 and €650 per month on standard setups, depending on how many minutes the virtual assistant talks and which channels it answers on. Setup is part of the subscription, not a separate invoice. Custom projects also carry an implementation cost, agreed in the written offer. If you want to see which range your business falls into, the pricing calculator answers that in under a minute.

How long before the virtual assistant starts answering calls?

Between two and eight weeks, depending on how much it needs to know and which systems we connect it to. We start with the questions you get every day, go live on those, then add the rest as you see what gets handled without you.

Will a virtual assistant replace my staff?

No. It takes the repetitive calls, the ones that come in after hours and the questions you answer dozens of times a week. Your people stay on the conversations that genuinely need a person: the complicated cases, the negotiations, the unhappy customers.

What systems does the virtual assistant connect to?

Most of the systems businesses already run: CRM (Salesforce, HubSpot), ERP (SAP, Odoo), ticketing systems, email, calendars and chat platforms. An appointment taken over the phone lands straight in the calendar and the customer details in the CRM, with nobody retyping them.

Does the virtual assistant speak Romanian?

Yes, with a natural voice and the wording used in your field. It can also hold the conversation in English if you get customers from abroad.

What happens if the virtual assistant cannot resolve a request?

It hands the conversation over to someone on your team in under 2 seconds, and your team only picks up the cases that truly need a person.

How do I see what the virtual assistant handled?

You get a dashboard showing every call, its transcript and what happened next: appointment booked, message taken or call transferred. On top of that you receive regular reports with call volume, response time and how much was resolved automatically.

Proven results from month one

No customer lost. No call missed.

A virtual phone assistant answers your company line, your WhatsApp and your inbox, 24/7, and never needs a break. Your team gets its day back for the work that grows the business, instead of the same calls over and over.

See what you're missing How does it work?

0.8 s

response time

24 /7

availability

90 %

auto-resolved

Proven results from month one

Talk to Mara, your assistant

Live demo · Hear how it sounds

or call directly: 0373 800 901

30-min discovery call

no obligation

We configure your assistant

fast, tailored to you

We launch your assistant

monitoring & optimisation

Google Calendar Calendar

Twilio

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EU Data

What solutions do we offer for your business?

Two services that fit together: one answers your customers' calls and messages, the other automates the work behind the scenes. Both plug into the systems you already use.

🎯 Live demo before you commit 🔗 Integrates, doesn't replace

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Virtual Phone Assistant

Your customers get answers anytime, on any channel, without additional staff

24/7 response on any channel
Natural voice in your language
Zero missed calls
CRM and calendar integration

Free evaluation Service details

Process Automation

Reduce operational costs, eliminate errors and increase execution speed

Lower operating costs
Fewer human errors
Live in weeks
Dashboard and automatic reports

Free evaluation Service details

Not sure which one fits you? Read what AI for customers means in a small business and where to begin in practice.

From your industry

Does this sound like you?

Dental clinics, medical practices, multi-location networks, auto repair shops, beauty salons and restaurants across Europe already use virtual assistants to handle calls, manage appointments and close the gaps in customer communication.

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Dental clinic

Reception is flooded with appointment and confirmation calls. Patients wait, get frustrated, some give up.

Patients book appointments themselves, 24/7, no busy lines.

Medical practice

You lose patients because you don't answer outside business hours. Your competition does.

Every call is answered, appointments are booked automatically.

Multi-location business

Each location answers differently. Customer experience is inconsistent, your brand suffers.

One assistant for all locations, same quality everywhere.

Auto repair shop

Mechanics waste time answering phones between repairs. Productivity drops.

Customers get car status updates automatically, no interruptions.

Beauty salon

Too many no-shows because you don't send reminders. Empty slots, lost revenue.

Automatic confirmations and reminders, 60% fewer no-shows.

Restaurant

Phone reservations get lost during peak hours. Customers go to competitors.

Automatic reservations + confirmations, no empty table missed.

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All connected

What systems do your assistants integrate with?

We connect your assistants directly to your CRM, ERP, booking systems and internal applications. Every action, from creating an appointment to updating a contact, executes automatically, in real time, with no manual intervention.

Phone calls

SMS

GENERATIVA Central coordination

Existing software

CRM

Team notifications

Calendar

Glisează

No copy-paste

Information flows automatically between systems

Nothing forgotten

No more "I forgot to add it to the calendar"

Real-time

Everything happens instantly, automatically

Peace of mind

You know nothing gets lost

How does the implementation process work?

Implementation takes between 2 and 8 weeks and runs through four stages: a free analysis of your processes, the design of the solution, implementation and integration into the systems you already use, then continuous optimisation based on real data.

Free analysis

We identify exactly where you're losing time and money. You receive a report with actionable recommendations, no strings attached.

Design

We design the optimal solution for your specific needs

Implementation

We develop and integrate the solution into your existing systems

Optimisation

We monitor performance and continuously improve results

Scale with confidence. Handle hundreds of conversations simultaneously with consistent quality and speed, even during peak periods.

What results do you get?

Companies we work with report significant reductions in operational costs, 24/7 availability for customers, up to 10x faster request processing, and an average ROI of 300% within the first 6 months.

70%

Cost reduction

Automation significantly reduces operational costs

24/7

Availability

Your assistants work non-stop, without breaks or holidays

10x

Faster

Process requests 10 times faster than manually

300%

Average ROI

Investment pays off within the first 3-6 months

Indicative pricing

See the price range for your setup

The price follows your call volume, the channels the virtual assistant answers on and the systems we connect it to. Standard subscriptions start at around €100 a month, and you pick the setup that looks like your business to see your indicative range straight away.

Show me my range I'd rather talk to someone first

Frequently Asked Questions

What owners and managers ask us most often, from cost and rollout to integrations and what it means for the team.

Free evaluation: 30 min

How many customers did you lose this week?

Find out in 30 minutes what you can automate. Free analysis, no strings attached.

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No obligation 30 minutes Response within 24h

Prefer a self-serve solution, live in minutes? Try Linia Directă , the virtual receptionist by Generativa.