AI for customers, in a small business
In practice, AI for customers means a virtual assistant that answers the phone while you're busy, replies on WhatsApp and in the chat on your site, gives the information you prepared for it and books appointments. When a request goes beyond what it knows, it passes the conversation to someone on your team.
What does AI for customers mean in a small business?
It means a virtual assistant working across the channels your customers already use: your company phone, WhatsApp and the chat on your website. It speaks Romanian, says up front that it is a virtual assistant, and works from the scripts we write together with you.
Which customer problems does AI actually solve?
The repetitive ones. Calls that come in after hours or while you are with a customer in front of you, questions you answer dozens of times a week, and appointments that tie up the front desk. These are exactly the conversations where a late answer costs you a customer.
Do these situations sound like your business?
I want my free evaluationWhat does the implementation look like, step by step?
Four steps. We start from the questions you get every day, write the scripts together, connect the virtual assistant to your calendar or CRM, then test it on real scenarios and tune it on your feedback. On standard setups, configuration is part of the subscription.
What happens to the data of customers who call?
It stays in the European Union. Processing follows GDPR, with caller information notices and a processing record, and the caller is told from the start that they are speaking with a virtual assistant, as the AI Act requires. Handover to a person stays available at any point in the conversation.
How much does AI for customers cost?
A monthly subscription, based on the minutes included and the channels you use. At low volume, standard subscriptions usually land in the €100 to €200 per month range. On standard setups you pay nothing separately to get started, and the calculator shows the range for your volume without asking for your details.
Open the pricing calculatorIf you want the technical detail, the capabilities and the integrations, see the virtual assistants service page .
Frequently asked questions about AI for customers
The things small business owners write to us most often, before the first conversation.
It means a virtual assistant that handles customer conversations on your channels: phone, WhatsApp and the chat on your site. It gives information, books appointments, leaves messages for your team and hands the conversation to a person when the request goes beyond the script.
The ones where the phone rings more often than the front desk can answer: dental clinics, medical offices, salons, auto repair shops, restaurants taking reservations. In practice, any small business where some calls go unanswered because people are busy with the customer in front of them.
It does, in a natural voice, using the same terms your customers already hear from your team. When someone calls from abroad, it switches to English and carries the conversation on from there.
It hands the conversation over to someone on your team, in under 2 seconds. If nobody picks up, it leaves a message with the name, number and reason for the call.
Yes, and that is what we recommend. You start with the phone and the most frequent questions, then add channels or locations as you see what gets handled without you. The setup changes without starting over.
At low volume, standard subscriptions usually land in the €100 to €200 per month range. As the minutes and the number of channels grow, the range moves up. Configuration is part of the subscription on standard setups, and the calculator on the site shows the range for your volume.
Between two and eight weeks, depending on how much it needs to know and which systems we connect it to. A simple setup, phone only and frequent questions, goes live the fastest.
Yes, and they are told at the start: the virtual assistant introduces itself as such at the beginning of the call, as the AI Act requires. What matters to the customer is that they called and got an answer, not that a person answered.
Want to hear how it would sound at your business?
We show you how the virtual assistant answers on your own scenario and tell you what can be automated and what cannot.
Book a demo